退款政策

Refund and Returns Policy

Last updated: 14 August 2026

Change-of-mind returns

GJLTEC does not accept returns, exchanges or refunds where a customer has changed their mind, selected the wrong product, found a lower price elsewhere, or no longer requires the product.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. If a product is faulty, unsafe, materially different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Requesting a remedy

Contact support@gjltec.com before returning any product. Include your order number, a description of the issue, and clear photos or other supporting information where available. Do not send a product back until GJLTEC provides return instructions.

Where a remedy is required under the Australian Consumer Law, GJLTEC will meet its obligations regarding reasonable return costs. Approved refunds are issued to the original payment method after the returned product or other required evidence has been assessed. Processing time imposed by a bank, card provider or PayPal is outside GJLTEC's control.

This policy applies in addition to any rights available under applicable law.